Terms of service

General

These are the general terms and conditions governing your use of this website and our services. By accessing, browsing, using, or signing up for this website, our newsletters, or other services and features, you are entering into a legally binding agreement with Metrify Solutions Pvt. Ltd. on the terms set out in this policy. Personal information which we collect or otherwise obtain in connection with your access to or use of this website is handled in accordance with our Privacy Policy. Your continued use of this website and our services constitutes your explicit consent to our Privacy Policy.

1. Introduction

This website www.nu-voro.in and the information, content, products, and services it makes available (collectively, the "Website") are provided to you by Metrify Solutions Pvt. Ltd., an entity incorporated under the laws of India, having its registered office at C-75, Ground Floor, Kh No. 6/23/2, Qutub Vihar - 1, Raghu Vihar, DC Goyla, South-West Delhi – 110071, and trading under the brand name Nuvoro ("Nuvoro", "We" or "Us"). These terms of use (the "Terms of Use") set forth the terms and conditions governing your use of this Website. The term "You" or "Your" refers to the end user. If You are using the Website or Services on behalf of Your company (or another entity), "You" means Your company (or such other entity), its officers, members, agents, successors, and assigns. You are requested to read and understand these Terms of Use before using the Services offered by us. Lack of knowledge of any term shall not absolve You from any liabilities under these Terms of Use. Our Privacy Policy forms an integral part of these Terms of Use.

2. Modification to the Terms of Use

Nuvoro reserves the right to make changes to these Terms of Use and/or the Privacy Policy at any time by updating and posting the revised version on this Website and specifying the effective date. Continued use of the Website constitutes acceptance of such changes.

3. Contact Information

For questions or concerns regarding these Terms of Use or the Website, you may contact us by emailing contact@nu-voro.in. For matters related to your rights as a consumer or under applicable data protection laws, please refer to our Privacy Policy for the contact details of our Grievance Officer.

4. Website's Intended Audience

The Website is directed towards users who are 18 years of age or older. If You are under 18 years of age, it is assumed that You are using the Website under the supervision of Your parent or legal guardian. We reserve the right to deactivate Your account if You are found to be in violation of this clause.

5. Member Registration

While registration is not mandatory to browse the Website, creating an account with Nuvoro allows you to access enhanced features, manage orders efficiently, and stay informed about offers and product launches.

By registering, you agree to provide complete, accurate, and current information as requested in the registration form. You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password, and for restricting unauthorized access to your account and devices. You agree to accept full responsibility for all activities conducted under your account, whether or not such access is authorized by you.

You must promptly notify us of any unauthorized use of your account, breach of password security, or suspected misuse. Nuvoro will not be held liable for any loss or damage arising from your failure to comply with this responsibility.

When you register with the Website, your personal data is stored in our system and may be used, in accordance with our Privacy Policy, to send you promotional content and service-related updates if you have opted in. You may update or correct your account details by contacting us at the details provided in these Terms.

Further, you acknowledge and agree that:

We reserve the right to limit, suspend, or terminate access to your account at our sole discretion, without prior notice, for any violation of these Terms;
We may remove or relocate any user-submitted content, or deactivate your account and its associated data;
We may, if required, transfer or assign your account and associated data to another entity in connection with a business transaction;
Your account is non-transferable and remains the exclusive property of Metrify Solutions Pvt. Ltd.

6. Control of Personal Information

You have control over certain privacy settings, as outlined in our Privacy Policy. Please refer to the Privacy Policy for more information.

7. Website Content and Use

You understand and agree that your use of the Website may expose you to material that could be inaccurate, incomplete, or misleading. Nuvoro does not guarantee the accuracy, reliability, or quality of any content available on the Website and disclaims liability arising from reliance on such content. Your access to and reliance on any content is entirely at your own discretion and risk.

The Website may include text, images, graphics, audio, video, software, data compilations, and other materials ("Content"), all of which are owned by or licensed to Metrify Solutions Pvt. Ltd. This Content is made available solely for your personal, limited, non-commercial use in connection with browsing, purchasing, or engaging with the products and services offered on the Website.

By using the Website, you acknowledge that no ownership rights or proprietary interests are conveyed to you in any Content. You are granted a limited, non-exclusive, non-transferable, revocable license to view and access the Content solely for your individual, lawful use, subject to strict compliance with these Terms.

Except as expressly permitted by these Terms or with our prior written authorization, you shall not:

Reproduce, publish, distribute, modify, or publicly display the Content;
Create derivative works from or commercially exploit the Content in any form;
Remove, conceal, or alter any copyright, trademark, or other proprietary notices embedded in or accompanying the Content.

All rights not expressly granted herein are fully reserved by Metrify Solutions Pvt. Ltd. We reserve the right, at our sole discretion and without prior notice, to alter, suspend, restrict, or terminate the availability of any part of the Website or its Content — temporarily or permanently — for operational, legal, or business reasons.

8. Member-Submitted Content

By submitting, posting, uploading, or otherwise transmitting any material, feedback, data, text, photographs, images, audio, video, or other content (collectively, "Submissions") through or in connection with the Website, you agree and acknowledge that:

All Submissions shall be deemed non-confidential and non-proprietary, irrespective of any contrary statement accompanying them;
Nuvoro does not solicit and does not wish to receive any confidential, sensitive, or proprietary information via the Website. You are solely responsible for ensuring your Submission does not infringe any intellectual property rights or violate any law, regulation, or third-party rights.

By making any Submission, you represent and warrant that:

You have full legal rights and authority to share the content and grant the licenses described herein;
The Submission does not infringe any copyright, trademark, trade secret, moral right, or any other right of any third party;
The Submission is free from viruses, malware, or any code that may harm the Website or other users.

You retain ownership of the intellectual property rights in your Submissions. However, by submitting content to the Website, you grant Nuvoro and its affiliates a perpetual, irrevocable, worldwide, royalty-free, non-exclusive, fully sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly perform, and display such content, and to incorporate it into other works for any lawful purpose, including marketing and promotional use.

We do not endorse or guarantee the accuracy, reliability, or quality of any content submitted by users. Any reliance on such content is solely at your own risk. Nuvoro disclaims responsibility for the timeliness, deletion, misdelivery, or failure to store any user content.

9. Third Party Interactions

Any interaction or transaction between You and third-party advertisers or websites found on or through our Website is solely between You and the third party. We are not responsible for any loss or damage incurred as a result of such interactions.

10. Intellectual Property Rights

All rights, title, and interest in the Website, including its content, layout, design, trademarks, logos, service marks, product visuals, and domain name, are owned by Metrify Solutions Pvt. Ltd. or its licensors and are protected under applicable intellectual property laws in India and abroad. You are not permitted to use, reproduce, modify, publish, transmit, or distribute any part of the Website or its content without our prior written consent. Nothing on the Website shall be construed as granting any license or right to use any intellectual property without express authorization.

11. Restricted Use Without Written Consent

You may not use, reproduce, modify, distribute, display, publish, transmit, store, or otherwise exploit any part of the Website or its content for commercial purposes without our prior written permission. This includes using the brand name, creating derivative works, republishing product content, or aggregating data using automated tools such as bots, crawlers, or scripts. Unauthorized activity will be treated as a material breach of these Terms and may result in suspension of access, legal action, or both, in addition to any other remedies available in law or equity.

12. Indemnification

You agree to indemnify, defend, and hold harmless Metrify Solutions Pvt. Ltd., its affiliates, directors, officers, employees, agents, licensors, business partners, and representatives from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (i) your access to or use of the Website; (ii) any breach of these Terms or the Privacy Policy; or (iii) any Submission or content provided by you that infringes any third-party rights or violates applicable law. This obligation survives the termination or expiration of these Terms and your use of the Website.

13. Disclaimer

The Website and all content, features, and services made available through it are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy, availability, uninterrupted access, and non-infringement.

We do not warrant that the Website will function without delays, interruptions, or errors, or that defects will be corrected. All reliance on Website content is at your sole discretion and risk. You acknowledge that any content or data downloaded through the Website is done voluntarily and at your own risk. Nuvoro shall not be liable for any claims, damages, or losses — direct or indirect — arising from your use or inability to use the Website, including any inaccuracy or omission in the information presented.

14. Representations & Warranties

By accessing or using the Website, You represent and warrant that:

You are at least 18 years of age, or are otherwise legally competent to contract under applicable law;
If You are using the Website on behalf of another person or entity, You are fully authorized to bind such person or entity to these Terms;
You understand these Terms constitute a binding legal agreement, equivalent to a signed written contract;
You will use the Website and its Services in accordance with all applicable laws, regulations, and the terms set out herein;
All information provided by You is and shall remain true, accurate, current, and complete.

15. Exactness Not Guaranteed

While we strive to ensure that product visuals and descriptions on the Website are accurate, the actual product delivered may differ slightly in color, appearance, or packaging due to factors such as screen calibration. No warranty of exactness is implied.

16. Website Subscription

By accepting these Terms or registering on the Website, you agree to receive transactional and promotional communications from Nuvoro, including updates on orders, account activity, product launches, and offers. You may opt out of marketing emails at any time by following the unsubscribe link in the communication or by writing to us. Transactional emails related to purchases or account activity will continue as long as your account remains active.

17. Order and Pricing

Product prices listed on the Website are displayed in Indian Rupees (INR). While we strive to ensure accuracy, pricing errors may occur. In such cases, we are not obligated to honor an incorrect price that is clearly erroneous or could reasonably have been identified as such, even after order confirmation.

Nuvoro reserves the right to modify product prices at its sole discretion. During checkout, you must review and confirm your order details. In addition to the product price, you are responsible for applicable taxes and shipping charges (where applicable).

18. Return and Exchange

The return and exchange of products purchased through the Website shall be governed by Nuvoro's Return & Refund Policy, which is incorporated into these Terms of Use by reference.

19. Shipping and Delivery

Orders are shipped and delivered in accordance with Nuvoro's Shipping Policy, which is incorporated into these Terms of Use by reference.

20. Miscellaneous

20.1. Relationship: These Terms do not create any agency or partnership.
20.2. Entire Agreement: These Terms, together with our Privacy Policy, Return & Refund Policy, and Shipping Policy, constitute the entire agreement between You and Us.
20.3. Assignment: You may not assign Your rights under these Terms without Our consent.
20.4. Severability: If any part of these Terms is invalid, the remainder shall remain enforceable.
20.5. Force Majeure: We are not liable for events beyond Our reasonable control.
20.6. Governing Law and Jurisdiction: These Terms are governed by Indian law. Jurisdiction lies exclusively with the courts at Gurgaon, Haryana.

By using this Website, You acknowledge that You have read, understood, and agreed to these Terms of Use.

For any clarification or further assistance, please reach out to our support team at:

Metrify Solutions Pvt. Ltd.
Trading as: Nuvoro
Email: contact@nu-voro.in
Phone: +91 8800203500
Address: C-75, Ground Floor, Kh No. 6/23/2, Qutub Vihar - 1, Raghu Vihar, DC Goyla, South-West Delhi – 110071
CIN: U62013DL2024PTC431232
GSTIN: 07AASCM1091J1Z2