Privacy policy

Welcome to www.nu-voro.in, a website owned and operated by Metrify Solutions Pvt. Ltd., having its registered office at C-75, Ground Floor, Kh No. 6/23/2, Qutub Vihar - 1, Raghu Vihar, DC Goyla, South-West Delhi – 110071 ("Nuvoro", "We", "Us", or "Our"). This Privacy Policy ("Privacy Policy"), together with our Terms of Service, governs your use of this Website and the Services offered on it. Nuvoro designs and sells EMF and heat-shielding wellness-tech products for individual users and customers across India.

Your privacy matters to us, and this Privacy Policy explains what personal information we collect, why we collect it, and how we use, disclose, transfer, and store it. By using www.nu-voro.in, you agree to the terms of this Privacy Policy. This Privacy Policy also applies to users who have opted in to receive marketing communications from Nuvoro, whether via email, SMS, or other channels.

1. Collection and Use of Personal Information

You may be asked to provide personal information when you interact with Nuvoro through our Website — for example, when placing an order, creating an account, subscribing to updates, or contacting customer support. You agree that the information you provide is true, accurate, and complete to the best of your knowledge. You may request to amend, update, or delete your personal information at any time by contacting us.

Your personal information may be stored or processed using third-party service providers that support our operations (such as our e-commerce, payments, and email platforms), some of which may store or process data on servers located outside India. Where this is the case, we take reasonable steps to ensure such providers maintain confidentiality and data protection standards consistent with applicable Indian law.

This Website is not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone below this age. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly. If a parent or legal guardian believes their child has provided information without consent, please contact us using the details below.

What personal information we collect:
When you place an order, create an account, or contact us, we may collect your name, email address, phone number, shipping and billing address, and order history. When you subscribe to our updates, we may collect your name, email address, and communication preferences.

How we use your personal information:
We use your personal information to process and fulfill your orders, send order confirmations and shipping updates, respond to customer support queries, and — where you've opted in — send you product updates, offers, and marketing communications. You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly. Certain service-related communications (such as order confirmations, shipping updates, or policy changes) are essential to your use of our Services and cannot be opted out of. We may also use your information for internal purposes such as fraud prevention, analytics, and improving our products and Services.

2. Collection and Use of Non-Personal Information

We may also collect non-personal information — data that does not, on its own, identify a specific individual — such as browser type, device information, general location (e.g. city/state), and how visitors interact with our Website. This helps us understand customer behaviour and improve our Website, products, and marketing.

If non-personal information is combined with personal information, the combined data set will be treated as personal information for as long as it remains combined.

3. Cookies and Other Tracking Technologies

Our Website and marketing communications may use cookies and similar technologies (such as pixel tags) to remember your preferences, understand Website traffic, measure the performance of our advertising, and improve your browsing experience. Cookies are small data files stored on your device and typically do not identify you personally on their own.

We and our service providers may use such technologies for purposes including analytics, remembering your cart or login details, and showing relevant advertising across platforms. To the extent an IP address or similar identifier is treated as personal information under applicable law, we will handle it accordingly.

You can control or disable cookies through your browser settings; please note that some parts of the Website may not function properly if cookies are disabled. Emails from us may also include tracking pixels to let us know whether a message was opened, which helps us avoid sending redundant communications.

4. Disclosure to Third Parties

We may share your personal information with trusted third parties who help us operate our business — for example, payment processors, shipping and logistics partners, our e-commerce platform, and email marketing service providers. This information is shared solely to enable these providers to deliver services on our behalf, and not for their independent marketing purposes. If we need to share your personal information for any purpose beyond what's described here, we will inform you and, where consent is required, seek it first.

5. Information Sharing

We may also share your personal information in the following circumstances:

(i) with legal counsel, law enforcement, or government authorities, where required by applicable law, court order, or legal process;
(ii) to investigate, prevent, or act on suspected fraud or illegal activity;
(iii) where there is a potential threat to the safety of any person;
(iv) to enforce our Terms of Service or this Privacy Policy, or to comply with Indian law;
(v) to maintain and protect our systems and digital infrastructure;
(vi) to protect the rights of other users of the Website; or
(vii) with service providers who are contractually bound to protect your data with confidentiality and security obligations at least as strong as those in this Privacy Policy.

In the event of a merger, acquisition, or sale of business assets, your personal information may be transferred to the successor entity, subject to that entity's obligations under applicable law.

6. Security

We take reasonable administrative, technical, and physical measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction, in line with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Payment information entered at checkout is processed through secure, encrypted (SSL/TLS) payment gateways. You are responsible for maintaining the confidentiality of your account login credentials. While we take these precautions seriously, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required under applicable Indian law (including tax and consumer protection recordkeeping requirements).

8. Your Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you have the right to access, correct, or request deletion of your personal information, and to withdraw consent for its processing (where consent is the basis for processing), by writing to us at the contact details below. We will respond to such requests within a reasonable time as required under applicable law.

9. Modifications

We may amend this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically to stay informed about how we collect, use, and protect your information.

10. Legal Disclaimer

We may disclose your personal information where required by law, or where we believe in good faith that such disclosure is necessary to comply with a legal process, protect our rights, or ensure the safety of our users.

11. Grievance Officer

In accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Consumer Protection (E-Commerce) Rules, 2020, the Grievance Officer for Nuvoro can be reached at:

Name: Manya Singh
Designation: Manager - Operations
Email: contact@nu-voro.in
Address: C-75, Ground Floor, Kh No. 6/23/2, Qutub Vihar - 1, Raghu Vihar, DC Goyla, South-West Delhi – 110071

12. Unsubscribe

You may stop receiving promotional or marketing communications at any time by using the unsubscribe link in our emails, or by emailing us at contact@nu-voro.in.

13. Contact Us

For any questions, clarifications, or concerns regarding this Privacy Policy or how your data is processed, please reach out to us at:

Metrify Solutions Pvt. Ltd.
Trading as: Nuvoro
Email: contact@nu-voro.in
Phone: +91 [PHONE NUMBER]
Address: C-75, Ground Floor, Kh No. 6/23/2, Qutub Vihar - 1, Raghu Vihar, DC Goyla, South-West Delhi – 110071