Shipping policy

Order Processing Time

All orders are processed and dispatched from our facility within the following timelines:

  • Standard orders: 3–5 business days
  • Personalized / engraved orders: 7–10 business days

Processing time refers to the time taken to prepare, quality-check, and hand over your order to our courier partner. This is separate from delivery time. Orders are not processed on Sundays and public holidays.

Delivery Time

Once dispatched, orders are delivered within 5–7 business days for most serviceable locations across India. Delivery timelines to remote or difficult-to-access areas may take longer, and we'll notify you if your PIN code is likely to see extended delivery times.

Total time from order placement to delivery is typically:

  • Standard orders: 8–12 business days
  • Personalized orders: 12–17 business days

Shipping Charges

We currently offer free shipping on all orders across serviceable locations in India.

Payment for Shipping

We currently accept prepaid orders only. Cash on Delivery (COD) is not available at this time.

Domestic Shipping Only

At this time, Nuvoro ships only within India. We do not offer international shipping.

Order Tracking

Once your order is shipped, you will receive a confirmation email/SMS with tracking details so you can follow your shipment's progress.

Delays

While we make every effort to ship and deliver within the timelines stated above, delays may occasionally occur due to courier logistics, weather, regional disruptions, or other circumstances outside our control. We are not liable for delays caused by our shipping partners or events beyond our reasonable control, but we will keep you informed and assist wherever possible.

Incorrect Address / Failed Delivery

Please ensure your shipping address and contact details are accurate at checkout. Nuvoro is not responsible for delays or non-delivery resulting from incomplete or incorrect address information provided by the customer. Additional charges may apply for reshipment in such cases.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us at contact@nu-voro.in within 48 hours of the expected delivery date (or of receipt, in case of visible damage) so we can investigate and resolve the issue.

Questions

For any shipping-related questions, reach out to us at contact@nu-voro.in.